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General Data Protection Regulation (GDPR)

From May 2018 Europe’s data protection rules underwent their biggest changes in a long time. Since they were created in the 1990s, the amount of digital information we create, capture, and store has vastly increased. Simply put, the old regime was no longer fit for purpose.

The solution is the mutually agreed European General Data Protection Regulation (GDPR), which came into force on May 25th, 2018 and become part of EU. It will change how businesses and public-sector organisations can handle the information of you, our customers.

GDPR means that we at Azzurro Training Ltd. will be more accountable for handling of people’s personal information and as such we have updated our data protection policies.

Data Protection Code of Practice

Our data protection code of practice lays out our procedures that Azzurro Training Ltd. and our employees comply with The Data Protection Law 1998 and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

What personal data do we hold?

To provide patients with a high standard of care and attention, we need to hold their personal information. This personal data can include:

  • Past and current medical condition; personal details such as age, address, telephone number and general medical practitioner.

  • Radiographs, clinical photographs and study models where these have been provided to us by patients and/or GP or insurance companies.

  • Information about their treatment that we have provided or propose and  its cost

  • Notes of conversations or incidents that might occur for which a record needs to be kept

  • Records of consent to treatment

  • Any correspondence relating to them and other health care professionals, for example in the hospital, insurance company or Medical Specialist Group.


Why do we hold information about you?

We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate care.


Retaining information

We will retain your medical records and information while you are a practice patient and after you cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s Cloud-Based notes system Nookal. The information is only accessible to authorized team members via Two-Step Authentication. It is encrypted and password protected online. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

To provide proper and safe healthcare and/or personal training we may need to disclose personal information about you to:

  • Your general medical practitioner

  • Local hospitals or diagnostic teams

  • Other health professionals caring for you

  • Medical Specialist Group

  • Insurance companies

  • Agents and Third parties as required by legal and law


Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Access to your records

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Director.


If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your Physiotherapist or Personal Trainer. You have the right to object; however, this may affect our ability to provide you with our health care. Records of our assessments and/or treatment must be obtained and kept by law to protect both parties.

You have a right to withdraw your consent at any time; however this will not be retrospective.

Take a look at our full Privacy Policy for more information.


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